FAQS
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Products FAQS
The Jump 1000 could power other devices while recharging itself.
VTOMAN power station can power most of fridge and air conditioner, please note that VTOMAN power station with a low current protection, if the current is less than 0.15A and lasts more than 8 hours, the power station will automatically shut off.
The peak power of some equipment is higher than their standard power. You can restart and try several times to solve the problem.
1. We recommend keeping the battery power above 20% when using or storing the power station regularly.
2. A fully charged battery can last for several months.However, please recharge it every 3 months to keep the battery power above 50% if you don't use it.
Please make sure you charge and store your power station within an ambient temperature of 0-40℃ (32-104°F), and charge the unit within an ambient temperature of -10-40℃ (14-104°F).
Yes. Vtoman power station supports pass-through charging, it can power your devices while getting charged simultaneously. But to extend the battery life, usually we'd recommend using the AC outputs after the power station is fully recharged, or use the DC output only when the power station gets charged.
Yes, the cell composition of Vtoman Jump 600 &Jump 1000 & Jump 1500 & Jump 2200 power stations is LiFePO4 battery pack. The battery cycle times can be over 3100 times.
Please turn off the AC/USB/DC/LED power switch when the JUMP1000/ JUMP1500X/JUMP2200 is not in use. When the AC/USB/DC function icons don't show on the LCD screen, it means all the functions have been turned off, then the LCD display will shut off in 30 seconds.
No, VTOMAN power station is not waterproof.
VTOMAN solar panel has the IP65 waterproof rated, but it is not recommended in the rain because water can damage the connection ports. To maximize the unit's lifespan, please make sure you retrieve the panels when it is raining.
You can roughly calculate the charging time: you need to do some search or check the power of your device, it should not be exceed our max. power limits. charge time(rough calculated) = our power station Wh* 0.85 / operating power of your device This is the theoretical value calculated: charge it without using it. Actual working time may varies on how you use the device, pls inquiry seller for details.
"X" represents half of the battery capacity.
The cordless tire inflator inflates the 195/55/R15 car tire from 0 to 35psi in 3 minutes. It can fill 4-5 tires in a single full charged. VTOMAN air compressor is more efficient and faster than other ordinary car tire inflators.
The battery power impact wrench comes with 4 sockets(17mm,19mm,21mm,22mm), 1 jack sleeve, 1 jumper cable, 1 USB-A to USB-C cable, 4 pins and rings, 1 storage bag and 1 user manual. It is easy to install and use. Perfect car emergency gift for your family and friends.
VTOMAN cordless impact wrench can easily take off nuts under 516ft-lbs （700N.m）high torque, which is ahead of 99% of the market. A jack sleeve helps to save your time and effort.
We have a Type C charging cable in our package, you just need to connect one end to our battery pack and the other end to the charging head, plug it in and it will charge.
It is very portable and lightweight, about 8 pounds, this portable pressure washer doesn't need a other hose or spigot for operation. Any fresh water source is fuel for the VTOMAN cordless pressure washer. It's one of the good tools for going out camping.
Surely. Up to 22kpa powerful suction, VTOMAN V22 vacuum cleaner has a four-stage fully sealed filtration system, and HEPA-filter effect is 40-60% better than the general stick vacuum. The brushless motor means ultra-longer service life, higher efficiency, less heat and noise, versatile cleaning for car details, pet hair, dust, debris etc.
This battery pack can power ALL Vtoman power tools, such as impact wrench, washer pressure, vacuum cleaner and tire inflator. Beside, it can work as car jump starter.
This battery pack can be used as a portable power charger to charge your devices as well, like mobile phones, speaker,etc.
Surely. Up to 22kpa powerful suction, VTOMAN V22 vacuum cleaner has a four-stage fully sealed filtration system, and HEPA-filter effect is 40-60% better than the general stick vacuum. The brushless motor means ultra-longer service life, higher efficiency, less heat and noise, versatile cleaning for car details, pet hair, dust, debris etc.
All Vtoman Jump starters not only can start your car but also quickly charge your mobile devices and laptops on the road and built-in LED light with 3 modes.
Vtoman Jump Starters include a lithium polymer battery built for operating and storage temperatures of -4°F to 131°F and -4°F to 140°F respectively.
Beyond jump-starting a car, it also serves as a digital air compressor (delivery up to 100PSI) to inflate a tire.
Excepting that V4000 is more powerful than VX1, V4000 has integrated jumper cables for better storage, while VX1 has the function of a digital air compressor.
The DC port can charge all your 12V car devices on the go, like a portable vacuum cleaner, car refrigerator, etc.
No. Vtoman jump starters can only jump-start 12V battery.
Yes, as long as it is at 12V.
Constant jump-start may cause the battery cells to overheat and be dangerous. So be sure to stop for about 2 minutes after every jump-start to let the jump starter cool down before trying again. ( Do not start the vehicle constantly more than 4 times within 10 minutes)
We recommend recharging the VX1 and V4000 Jump Starter every 3 months. Do not over-discharge it.
The unit may be defective. Please take a video of the charging process, then email contact@vtoman.com and attach your order ID.
Other FAQS
Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via contact@vtoman.com or Amazon ; we'll help you solve the issue.
You can review your email confirmation with your tracking number and track it on the FedEx site. If you didn't receive this email, check your spam or junk email folders or contact us by email at contact@vtoman.com. You can also view the tracking numbers once your order has shipped by logging into your customer account.
If you want to return the units, please contact us via contact@vtoman.com.
We'll provide the pre-paid return label(if the product have quality problems covering the shipping fee) for you.
1. Please feel free to contact us via contact@vtoman.com. We will provide the after-sale service for you within 24 hours.
2. As part of our merchandise return process, we will need some info to process your return and replacement:
Reason for return
Pictures or videos of product problems, etc.
Shipping address
Thank you in advance.
You can cancel your order while it's still in the "Processing" status. However, once the status changes to "Shipped," the order cannot be canceled.
Please contact us through contact@vtoman.com within one day after placing an order.
Yes, we also have some products in Canada/U.S. and are able to deliver to Canada/U.S, but please note that the price in payment currency is dollars.
It has below advantage compared with gas generator: More compact and lightweight Zero emissions, Eco-friendly No fumes, Cost-efficient, less maintenance Flexible recharge from AC/Car/Solar Silent operation
Indoor and outdoor use such as:
Home backup
Festivals/BBQ/Party
Medical devices like CPAP
Outdoor adventure/travel/camping/tailgating/van life
Disaster relief like hurricane/flood/wild fire / earthquake power breakout
Event production/filmmaking/photography/drone…
With the portable power station in hand, there is no reason to be left in the dark if you suddenly lose power.
We have the specifications and FAQ tabs on every product page, where you can find most information about each product. If you still haven't found the answer, you can submit your question on the product page, drop us an email at: contact@vtoman.com, or send a message via Amazon.
Each VTOMAN power station is made of a premium LiFePO4 battery, which is more reliable and safe, better resistance to high temperature and the stability of the battery material itself, it can well resist the external influence and guarantee the safety of use.
Each power tool's battery back and jump starter is made of a premium ternary lithium battery. Better performance at low temperatures, as well as smaller size and weight for the same capacity of power, making it easier to use.
We only choose reliable battery suppliers.
Modified sine wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power that is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads which do not have a startup surge.
Pure sine wave inverters use more sophisticated technology to protect even the most sensitive electronics. As a result, pure sine wave inverters produce power which equals – or is better than – the power in your home. Appliances may not function properly or may be permanently damaged without the pure, smooth power of a pure sine wave inverter.
Please reach out to us via contact@vtoman.com or Amazon. We will be happy to help.
